Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
System Failure: Payment was deducted from your Mobile Money/Card account, but the data bundle was never sent to your line due to a technical error on our platform.
Out of Stock: The requested data bundle package is unavailable or failed to process within 24 hours.
Delayed Deliveries (Network Downtime)
Occasioned delays may occur due to temporary network maintenance or downtime from telecommunication providers (MTN, Telecel, or AT).
In such cases, orders will remain in progress until the network stabilizes. If an order cannot be completed within 24 hours due to extended network outages, a full refund will be offered upon request.
NON-Refunds
Incorrect Beneficiary Number: Data bundles sent to a wrong phone number provided by the customer at checkout cannot be refunded or reversed under any circumstances once processed by the network operator.
Change of Mind: Once a data top-up has been successfully sent to the requested number, the transaction is final and non-refundable.
Need help?
Contact us at {email} for questions related to refunds and returns.
HOW TO REQUEST A REFUND
If you experience a failed order or double deduction, please contact our support immediately:
Call / WhatsApp: +233 256563545
Working Hours: 6:00 AM – 10:00 PM [Monday – Sunday]
Required Information: Please provide your Order ID, the beneficiary phone number, and proof of payment (MoMo transaction ID or screenshot).